Best moustache of 2020

Mr.Play

6.9/10
Review
advantages

The founder has a proven history in casino

Variety of markets

Responsive and quick mobile client

Matching first deposit & free bet bonuses

payment methods
This review was last updated: 19.02.2020
Specifications

Usability

7

Odds

7

Mobile

7

Bonuses and Promotions

8

Types of Bets

7

Credibility

8

Payment Methods

6

Support

5

Usability

7/10

Advantages

Limitations

Moustache-themed design

Mobile-friendly design

In-play cashout

Variety of markets

Responsive and quick mobile client

Odds

7/10

From what we’ve seen, odds at Mr.Play are in line with the market average.

Manchester City – West Ham (09.02.2020)

Average: 1.1110.4124.29

Mr.Play: 1.110.5024.25

 

Sampdoria – Napoli (03.02.2020)

Average: 4.283.571.89

Mr.Play: 4.253.551.9

 

Disclaimer: your mileage on margins may vary depending on the event.

Betting margin

Football

5.84%

Handball

10.74%

Basketball

5.1%

Tennis

4.6%

Volleyball

5.6%

Hockey

8.1%

Overall betting margin:

6.7%

Mobile

7/10

Mr.Play supports fully functional Mobile and Android (available at Google Play Store) versions. Seeing how their website is clearly oriented towards mobile platforms, we are wondering why they do not support iOS, or if it is still in the works.
Betting and browsing experience for available platforms is quite good: the light blue-themed website is appealing to the eye and quite easy to navigate. The betting process is smooth and responsive; however, on smaller phones, we couldn’t shake the feeling that the available viewing area could be a bit larger, with bets areas scaled down a bit.

Bonuses & Promotions

8/10

The bookmaker currently has four available bonuses and promotions for sports players:

  • Matching first deposit deposit
  • Free Bet
  • SecureBet
  • AccaBoost

The maximum amount of the matching first deposit bonus depends on your particular location. We couldn’t find any public information on the terms of the sportsbook bonus and had to contact support services to learn more about it. According to the customer support, the bonus has to be turned over 9 times on bets with odds 2.0 or higher to become available for withdrawal. 

Free Bet and SecureBet promotions are being issued in tokens that may be used for betting. The exact nature and amount of the token depends on different circumstances and may vary between players.

AccaBoost is a fixed bonus given on accumulators. The exact sizes of the bonus can be found here.

Types of Bets

7/10

Mr.Play focuses on traditional sports, but also offers occasional bets on cultural events such as Academy Awards (located in the “Specials” section) and e-sports (located in the “More sports” section).

Credibility

8/10

Mr.Play is owned by Marketplay Ltd., which operates under laws of Malta and has a registered office at 135, High street, Sliema SLM 1548, Malta. The company holds the Malta MGA/CRP/148/2007 license issued in 2009 by the Malta Gaming Authority, which contains an authorisation for Fixed Odds Betting services.

In Great Britain, the website is under control of AG Communications Limited, another Malta-based company with the exact same address and an active license 000-039483-R-319409-001 issued by the United Kingdom Gambling Commission.

The company also holds a number of local licenses for operations in specific regions.

The company was established in 2009 and had operated in the casino business for almost a decade before branching into the sportsbook. Aside from the fact that Marketplay Ltd. owns a variety of casino websites, there is not much known about the company, which speaks about the lack of transparency.

Our search has shown that the company has a good reputation, with complaints being swiftly resolved.

Payment Methods

6/10

Deposits

Mr.Play is clearly oriented on the European and Nordic audience and represented payment methods fully reflect that. With the minimum deposit limit set at €10, the sportsbook does not specify the maximum deposit, so the payments methods shown here are limited by their appropriate systems.

Withdrawals

While the withdrawal methods follow the same logic as the deposit methods, the withdrawals nevertheless have a much harsher limit of €7000 per month, which might be inconvenient for more serious players. The transactions also can take some type to be fully processed depending on your payment method. Transactions over €2300 may require additional verification, making the process even more lengthy.
It is important to keep in mind that Mr.Play transfer the money using the same payment method with which the money was first deposited into the account. If your preferred method does not allow this (like Maestro), the money is being transferred by bank draft.

Deposit funds
Deposit funds
Withdraw funds
Withdraw funds
Amount
Amount
Time
Time
Commission
Commission
Amount
Amount
Time
Time
Commission
Commission
VISA
10-5000 Instant 0 10-7000 / month 6-8 days 0
MasterCard
10-5000 Instant 0 10-7000 / month
Skrill
10-10000 Instant 0 10-7000 / month Up to 3 days 0
EcoPayz
10-5000 Instant 0 10-7000 / month Up to 3 days 0
Paysafecard
10-5000 Instant 0 10-7000 / month
PayPal
10 Instant 0 10-7000 / month Up to 3 days 0
Trustly
10 Instant 0 10-7000 / month Up to 3 days 0
Bank Wire
10 Instant 0 10-7000 / month 6-8 days 0
Show all

Support

5/10

You can contact their support via e-mail, phone and live chat (07:00 GMT – 00:00 GMT) available on the website. Access to the live chat is free and – technically – doesn’t require an account, although we had to provide account data for the customer service to get answers for the simplest of questions.
Overall, live chat conversations seem to be on the slower side. One of our most recent encounters, for example, went this way:
We ask a question. (11:47)
Operator welcomes us to live chat. (11:49)
Operator requests our account data. (11:58)
We give the requested account data. (11:59)
Operator thanks us for the data. (12:06)
Operator asks if we are still in chat. (12:16)
Operator wishes us a nice day and closes the ticket. (12:16)
It seems that we waited for half an hour to get a 10-second window to reply and blew it. We went with the same question to another operator, and everything was fine, so keep in mind that your mileage may vary.

In terms of their e-mail support, we used the form available on the website, and the latest question is still to be answered. We also sent a direct e-mail, and so far didn’t get the answer.
Well, so much for their “C.A.R.E” – “Customers Are Really Everything” motto.

Phone
+442038689953
E-mail
care@mrplay.com
Live chat
Competence
Politeness
Response time Under 5 minutes Under ? hours Under 15 minutes

This info about support was last updated: 04.02.2020

Overall

6.9/10

Mr.Play is a welcome addition to the line of our bookmakers despite being introduced only in 2019. The moustache-themed sportsbook is clearly oriented at the European audience and should be still very early in its development. Marketplay Ltd has a history of successful casino operations, and if Mr.Play proves to be successful, we can see the company transitioning more and more into sports betting.

Limitations

Low withdrawal limits

The website could be better, but we are willing to give it the time needed to iron out things a bit.

Overall:

6.9/10

FAQ

Is there a no deposit bonus on Mr.Play?
Unfortunately, Mr.Play does not offer any no deposit bonuses.
Where can I learn more about bonuses and promotions?
How many times do I still need to rollover my Mr.Play bonus?
Is there a loyalty program at Mr.Play?
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